What is the HoS Lock™?
The HoS Lock™ is our signature, multi-award-winning sculptural clasp — the foundation of every House of Sól piece. It connects pearls, gemstones, and necklaces, letting you click pieces in and out to create entirely new combinations from a single Lock.
What sizes and finishes are available?
The HoS Lock comes in two sizes — Statement and Mini — and a range of finishes, including 14K yellow and white gold, 24K gold-plated sterling silver, black rhodium, diamond-set, and colored enamel editions.Check out more in our HoS Lock page.
Is the Lock durable?
The Lock is precision-engineered for daily wear and tested for thousands of open-close cycles. To preserve the mechanism, press the button when both opening and closing the Lock arms. This retracts the internal tongue, protecting the small ridges that keep the Lock securely fastened.
Can I add charms?
Yes, charms click directly onto the Lock, adding another dimension of personalization.
Materials
What metal do you use?
Each Lock is available in solid 14K yellow or white gold, as well as 24K gold-plated sterling silver, with black rhodium, diamond-set, and colored enamel editions also available.
How do I care for my gold plated jewelry?
After each wear, gently wipe your piece with a soft cotton cloth to remove any traces of perfume, moisture, or natural oils from your skin. This simple habit makes a real difference.
Our gold-plated pieces are crafted in 925 sterling silver and finished with a substantial 1-micron layer of 24K gold, offering greater longevity than standard gold plating.
As sterling silver can naturally oxidize with prolonged exposure to air, proper storage plays an important role in preserving the beauty of your piece and extending the life of its gold finish.
For this reason, every House of Sól order includes airtight pouches in two sizes. We recommend storing your Lock and necklace separately, each in its own pouch, to minimize air exposure while also protecting the pieces from scratching.
Are your pearls real?
Yes, we use genuine cultured freshwater and baroque pearls. Each pearl is unique in shape, luster, and character.
Where are House of Sól pieces made?
Every piece is designed in New York and handcrafted in Istanbul by master artisans in the Grand Bazaar, one of the world's oldest and most storied centers of goldsmithing. Our atelier partners carry generations of metalwork expertise, working with techniques that have been refined over centuries in the same workshops where Ottoman court jewelers once practiced their craft.
Because each piece is made to order, nothing sits in mass inventory. Your jewelry is shaped, assembled, and finished by hand specifically for you, from metal casting and pearl setting to the final polish. This is not scaled production with a handmade label. It is one artisan, one piece, one order at a time.
Orders & Shipping
How long does production take?
Every piece is handmade to order — production takes approximately two to three weeks. For special occasions where timing matters, we do accept rush orders. Reach out to clientcare@thehouseofsol.com with your date, and we'll do our best to accommodate.
What about shipping?
We offer complimentary express shipping worldwide. US orders arrive within 2–3 business days after production, with no additional customs or import fees, applicable state sales tax is calculated at checkout.
International orders arrive within 3–7 business days. Customs duties on international orders, where applicable, are the responsibility of the recipient.
Does my order come gift-ready?
Yes. Every House of Sól order is packaged for gifting, no wrapping needed. Each piece arrives in a pouch made from kutnu — a centuries-old handwoven silk fabric once reserved for Ottoman sultans and palace garments. Still produced by a handful of master weavers in Türkiye, kutnu is as much a textile heritage as it is a material. We chose it because it reflects the same philosophy as our jewelry: rooted in craft, made by hand, impossible to mass-produce. Your piece is presented in our signature box alongside a coffee table book that tells the story behind the collection. Whether you're buying for yourself or someone else, the experience feels intentional from the moment the box is opened. You can explore our unboxing experience in more detail here.
Order Tracking
How do I track my order?
Once your piece ships, you'll receive a tracking number via email. If you don't see it, check your spam or promotions folder — shipping notifications sometimes land there. You can also check your order status through your account dashboard, or email us at clientcare@thehouseofsol.com anytime.
Sizing & Styling
How do I choose the right necklace length?
Our standard lengths are designed to work beautifully on most frames. If you have a longer, shorter, or wider neckline that calls for something specific, we offer complimentary custom sizing on every order, just let us know at checkout or during your styling session.
I don't know where to start.
Take our Find Your HoS quiz, a few questions and we'll match you with the right Lock, finish, and first pieces. Or book a complimentary 25-minute styling session for personalized guidance.
Still Have Questions?
Reach us at clientcare@thehouseofsol.com or call +1 (332) 333-4450. We respond within 48 hours. You can also get in touch with us through the Contact Us page.
